PAPIA – Stadium Management South Africa

PROMOTION OF ACCESS TO INFORMATION ACT (PAIA) MANUAL

Stadium Management South Africa (Pty) Ltd

Section 51 Manual

In terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)

Effective Date: November 2025

PART A: INTRODUCTION AND GENERAL INFORMATION

1. PURPOSE OF THE PAIA MANUAL

This manual is compiled in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (“PAIA”) and serves as a guide for requesters of information held by Stadium Management South Africa (Pty) Ltd.

The purpose of this manual is to:

Foster a culture of transparency and accountability within Stadium Management SA
Give effect to the constitutional right of access to information
Provide guidance on the procedures to be followed when requesting access to records
Describe the categories and subjects of information held by Stadium Management SA
Outline the applicable fees for accessing information

2. KEY DEFINITIONS

“Personal Information”: Information about an identifiable individual, including information relating to race, gender, sex, pregnancy, marital status, national or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, birth, education, identity number, telephone number, email address, physical address, biometric information, financial, criminal or employment history.

“Private Body”: A natural or juristic person other than a public body, including Stadium Management South Africa (Pty) Ltd.

“Record”: Any recorded information in written or other form held by Stadium Management SA, including correspondence, memoranda, books, plans, maps, drawings, diagrams, pictorial or graphic works, photographs, films, microfilms, sound recordings, videotapes, computer-stored information, and information in electronic form.

“Requester”: Any person, including a public body or an official thereof, making a request for access to a record.

“Information Officer”: The person designated in terms of Section 51(1)(a) of PAIA to deal with requests for access to information.

3. CONTACT DETAILS OF STADIUM MANAGEMENT SA

Registered Name:

Stadium Management South Africa (Pty) Ltd

Registration Number:

[Insert Company Registration Number]

Physical Address:

FNB Stadium, Soccer City Ave, Nasrec, Johannesburg South, 2147, South Africa

Postal Address:

FNB Stadium, Soccer City Ave, Nasrec, Johannesburg South, 2147, South Africa

Telephone: +27 11 247 5300

Email: info@stadiummanagement.co.za

Website: https://stadiummanagement.co.za/

4. INFORMATION OFFICER DETAILS

In terms of Section 51(1)(a) of PAIA, the following person has been designated as the Information Officer responsible for dealing with requests for access to information:

Name:

[Insert Name of Information Officer]

Title:

[Insert Title]

Physical Address:

FNB Stadium, Soccer City Ave, Nasrec, Johannesburg South, 2147, South Africa

Telephone: +27 11 247 5300

Email: info@stadiummanagement.co.za

5. GUIDE OF THE SOUTH AFRICAN HUMAN RIGHTS COMMISSION

Section 10 of PAIA requires the South African Human Rights Commission (SAHRC) to compile and make available a guide on how to use PAIA. This guide is available in all official languages and contains information to facilitate the exercise of the right of access to information.

The guide can be obtained from the SAHRC at:

South African Human Rights Commission (SAHRC)

Physical Address: PAIA Unit, South African Human Rights Commission, Corner of Junction and West Avenue, Braamfontein, Johannesburg, 2001

Postal Address: Private Bag X2700, Houghton, 2041

Telephone: +27 11 877 3600

Fax: +27 11 403 0625

Email: PAIA@sahrc.org.za

Website: www.sahrc.org.za

PART B: DESCRIPTION OF STADIUM MANAGEMENT SA

6. NATURE OF BUSINESS AND CORE ACTIVITIES

Stadium Management South Africa (Pty) Ltd is responsible for the management and operation of world-class sports and entertainment facilities in South Africa. Our core activities include:

Stadium and venue management
Event coordination and hosting
Ticketing services
Facility maintenance and operations
Commercial partnerships and sponsorships
Hospitality and catering services
Security and safety management
Venue hire and rentals

7. STRUCTURE AND SERVICES

Stadium Management SA operates through various departments and divisions, each responsible for specific aspects of venue management and service delivery. Our organization serves:

Event organizers and promoters
Sports teams and associations
Corporate clients and sponsors
Public attendees and spectators
Vendors and service providers
Media organizations

PART C: CATEGORIES OF RECORDS HELD BY STADIUM MANAGEMENT SA

8. SUBJECT CATEGORIES OF RECORDS

Stadium Management SA maintains records in the following categories. Please note that the availability of records may be subject to the grounds of refusal set out in PAIA.

8.1 Corporate and Governance Records

Memorandum and Articles of Association
Minutes of Board and shareholder meetings
Corporate policies and procedures
Annual reports and financial statements
Register of directors and shareholders
Corporate governance documents

8.2 Financial Records

Accounting records and ledgers
Banking records and statements
Tax records and returns
Invoices, receipts, and payment records
Budgets and financial projections
Audit reports

8.3 Human Resources and Employment Records

Employee personnel files
Employment contracts and agreements
Payroll and salary records
Performance appraisals and reviews
Training and development records
Leave records
Disciplinary and grievance records
Employment equity and skills development records

8.4 Client and Customer Records

Client contracts and agreements
Event booking records
Ticketing information
Customer correspondence and communications
Customer feedback and complaints
Hospitality and catering records

8.5 Operational Records

Facility management records
Maintenance and repair records
Health and safety records
Security and access control records
CCTV footage and security logs
Incident and accident reports
Emergency response procedures

8.6 Commercial and Contractual Records

Supplier and vendor contracts
Sponsorship agreements
Partnership agreements
Procurement records
Tender documentation
Service level agreements

8.7 Legal and Compliance Records

Legal opinions and correspondence
Litigation files
Regulatory compliance records
Licenses and permits
Insurance policies and claims
Intellectual property records

8.8 Information Technology Records

IT policies and procedures
System documentation
Data backup records
Network infrastructure documentation
Software licenses and agreements

8.9 Marketing and Communications Records

Marketing materials and campaigns
Media releases and publications
Website content and social media records
Brand and trademark documentation

PART D: ACCESS TO RECORDS

9. AUTOMATIC AVAILABILITY OF RECORDS

In terms of Section 52(2) of PAIA, the following records are automatically available without the need for a formal PAIA request. These records may be accessed on our website or by contacting our offices:

PAIA Manual (this document)
POPIA Statement
General information about Stadium Management SA
Event schedules and public announcements
Venue hire information and rates
Contact information and office hours

10. REQUESTING ACCESS TO RECORDS

10.1 Requirements for Access Requests

All requests for access to records must be made using the prescribed PAIA request form (Form A or Form C), available from the SAHRC or our offices. The request must:

Be made in writing on the prescribed form
Provide sufficient detail to enable the Information Officer to identify the record(s) requested
Identify the requester and provide contact details
Specify the preferred form of access (inspection, copies, etc.)
State the right the requester is seeking to exercise or protect, with an explanation of why the record is required
Be accompanied by the prescribed request fee (if applicable)

10.2 Types of Requesters

Personal Requester:

A requester seeking access to records containing their own personal information. Personal requesters are entitled to request information about themselves and may not be required to pay the request fee.

Other Requester:

Any person other than a personal requester, including representatives acting on behalf of another person. Other requesters must pay the prescribed request fee.

10.3 Request Process and Timeframes

Submit the completed request form to the Information Officer
The Information Officer will acknowledge receipt of the request within 7 days
A decision will be made within 30 days of receipt of the request
The 30-day period may be extended by a further 30 days if the request is complex or voluminous
If the request is granted, access will be provided upon payment of the access fee (if applicable)
If the request is refused, the requester will be notified in writing with reasons for the refusal

11. GROUNDS FOR REFUSAL OF ACCESS

Stadium Management SA may refuse access to records on the following grounds as set out in Chapter 4 of PAIA:

Mandatory protection of privacy of third parties
Mandatory protection of commercial information of third parties
Mandatory protection of confidential information of third parties
Protection of commercial information of private body
Protection of research information of third party or private body
Protection of safety of individuals and property
Protection of records privileged from production in legal proceedings
The requested record does not exist or cannot be found

12. REMEDIES AVAILABLE IF REQUEST IS REFUSED

If a request for access to information is refused, the requester may:

Lodge an internal appeal with the head of Stadium Management SA (if applicable)
Apply to a court of competent jurisdiction for relief within 30 days of being notified of the decision
Lodge a complaint with the Information Regulator

PART E: FEES

13. PRESCRIBED FEES

The following fees are prescribed in terms of PAIA and are subject to change in accordance with statutory amendments:

13.1 Request Fee (Non-Personal Requesters Only)

A non-refundable request fee of R140.00 must be paid by requesters other than personal requesters. This fee is payable before the request is processed.

13.2 Access Fee

An access fee is payable by all requesters (including personal requesters) and is calculated based on the following tariffs:

Photocopies:

For every photocopy of an A4-size page or part thereof: R2.00
For every photocopy of an A3-size page or part thereof: R4.00

Printed Copies:

For every printed copy of an A4-size page or part thereof: R2.00
For every printed copy of an A3-size page or part thereof: R4.00

Electronic Copies:

Copy on flash drive (provided by requester): R40.00
Copy on compact disc (provided by requester): R40.00

Transcription Services:

For transcription of audio/visual recordings per hour or part thereof: R80.00

Postage and Courier Costs:

Actual postage or courier costs incurred

Search and Preparation Fee:

For search and preparation time exceeding the prescribed hours: R145.00 per hour or part thereof

13.3 Deposit

If the Information Officer estimates that the access fee will exceed R500.00, a deposit of one-third of the estimated access fee may be required before processing the request.

13.4 Payment Methods

Fees may be paid by:

Electronic bank transfer
Cash or card payment at our offices
Cheque made payable to Stadium Management South Africa (Pty) Ltd

Banking details will be provided upon request.

PART F: THIRD PARTY INFORMATION

14. PROTECTION OF THIRD PARTY INFORMATION

If a request for access to records involves information about third parties, Stadium Management SA will follow the notification procedures set out in PAIA:

The third party will be notified of the request within 21 days
The third party will be given an opportunity to make representations
The Information Officer will consider the third party’s representations before making a decision
Both the requester and the third party will be notified of the decision

PART G: AVAILABILITY OF THIS MANUAL

15. ACCESSING THIS MANUAL

This PAIA Manual is available for inspection and copying at our offices during normal business hours. It is also available on our website at https://stadiummanagement.co.za/

Copies of this manual may be obtained:

Free of charge from our website
Upon request at our offices (at the prescribed fee for photocopying)
By email upon request to info@stadiummanagement.co.za

16. UPDATES TO THIS MANUAL

This manual will be updated as and when necessary to reflect changes in legislation, organizational structure, or procedures. The latest version will always be available on our website and at our offices.

APPENDIX A: REQUEST FORMS

The prescribed PAIA request forms are available from:

The South African Human Rights Commission website: www.sahrc.org.za
The Information Regulator website: www.justice.gov.za/inforeg/
Stadium Management SA offices
Our website: https://stadiummanagement.co.za/

Forms Required:

Form A: Request for access to record of private body (for personal requesters)
Form C: Request for access to record of private body (for other requesters)

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APPROVAL AND AUTHORIZATION

This PAIA Manual has been approved by the Board of Directors of Stadium Management South Africa (Pty) Ltd

Effective Date: November 2025

Last Updated: November 2025